
Black Friday falls on Friday 27 November this year, with Small Business Saturday on the 28th and Cyber Monday on the 30th. The six weeks that decide how that weekend goes for your website begin on 12 October — which, conveniently or otherwise, is Thanksgiving Monday. Realistically you start on the Tuesday. Most Black Friday advice for small businesses is about the offer. What to discount, when to email, how to segment the list, how to write a subject line that gets opened. That advice is useful and it is also everywhere. What gets far less attention is the thing all of it depends on. A promotion that works is, by definition, a promotion that sends more people to your website in a shorter window than at any other point in the year. The website is the part almost nobody stress-tests until it fails. And it usually does not fail in the way people expect. Sites rarely fall over on Black Friday. They get slow. Product pages still load, but the cart takes eleven seconds. Checkout times out on the third attempt and the customer gives up. Order confirmation emails arrive an hour late, so support spends the afternoon fielding "did my order go through" messages. Nothing registers as an outage, so your uptime monitor stays green and you never learn what it cost. You just have a disappointing weekend and no explanation for it. What follows is how to prepare your website for Black Friday, as distinct from how to prepare the promotion. This guide covers the other half of the job. Black Friday website preparation, in the sense that matters here, is the infrastructure and performance work that has to be finished before the marketing calendar takes over. Each of the six weeks below has one task, and the order matters, because the later weeks assume the earlier ones are done. Why this is the half that gets skipped Partly because it is less fun than designing a promotion, and partly because the consequences are invisible until they are not. But mostly because the numbers everyone quotes are the wrong numbers. The Canadian picture from last year is...




