Privacy Policy

4GoodHosting Privacy Policy

This Privacy Policy ("Policy") outlines the privacy practices for 4GoodHosting ("4GH"). The Policy applies to all 4GoodHosting services and any related services (collectively, the "4GH Service"). The terms governing your use of the 4GH Service are defined in our Terms of Service ("Terms of Service").

The purpose of this Policy is to inform you about:

1. The personally identifiable information collected from you through the website, how it's used, and with whom it might be shared.
2. The choices available to you regarding the use of your data.
3. The security measures in place to protect against the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection

We collect your personal data in the following ways:

1. When you sign up for a 4GH Service – We collect personal data such as your name, email address, and phone number to enable you to use the 4GH Service.
2. When you pay for a 4GH Service - We collect payment and billing information when you register for certain paid Services. You may also provide payment information, like payment card details, which we collect via secure payment processing services.
3. When you use our support channels - The 4GH Services include customer support, where you can submit information about a problem you're experiencing with a 4GH Service. You may be asked to provide contact information, a problem summary, and any other documentation, screenshots, or information helpful in resolving the issue, whether you designate yourself as a technical contact, open a support ticket, speak to a representative, or otherwise engage with our support team.
4. Content you provide through our websites - The 4GH Services also include websites we own or operate. We collect content you submit to these websites, such as feedback or participation in interactive features, surveys, contests, promotions, sweepstakes, activities, or events.

Information Use

We collect this information for these purposes:

1. To verify your identity when processing support requests and account changes.
2. To communicate with you about 4GH Service-related purposes.
3. To process your payment, prevent or detect fraud, and safeguard against fraudulent use of the 4GH Service.
4. To communicate with you for marketing, research, contest, survey, and sweepstakes participation, and promotional purposes through emails, notifications, or other messages, consistent with your communication preferences.

Information Sharing

We are the sole owners of the information collected. We only have access to and collect information you voluntarily give us through our website, email, ticketing systems, live chat, or other direct contact. We will not sell or rent this information to anyone.

We will not share your information with third parties outside our organization, except as necessary to fulfill your request.

Disclosure to Law Enforcement

We may disclose information to law enforcement agencies without further consent or notification upon a lawful request from such agencies. We fully cooperate with law enforcement agencies.

Your Access to and Control Over Information

In accordance with the General Data Protection Regulation (GDPR), we offer additional transparency on how you can access and control your information. As available and except as limited under applicable law, individuals have the following rights:

1. Right of Access - The right to be informed of and request access to your personal data we process.
2. Right to Rectification - The right to request that we amend or update your personal data if it is inaccurate or incomplete.
3. Right to Erasure - The right to request that we delete your personal data.
4. Right to Restrict - The right to request that we temporarily or permanently stop processing all or some of your personal data.
5. Right to Object – a. The right to object to us processing your personal data based on your particular situation at any time.

In order to enable you to exercise these rights with ease and to record your preferences in relation to how 4GH uses your personal data, we provide you with access to update your information via your Account Settings page.

If you would like to review, correct, or update information that you have previously provided to us, you can contact us at privacy@4GoodHosting.com For your protection, we only fulfill requests for the information associated with the particular email address that you use to send us your request, and we may need to verify your identity before fulfilling your request. We will try to comply with your request as soon as reasonably practicable.

Data Retention and Deletion

We keep your personal data only as long as necessary to provide you with a 4GH Service and for legitimate and essential business purposes, such as maintaining the performance of your 4GH Service, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. If you request, we will delete or anonymize your personal data so that it no longer identifies you, unless, we are legally allowed or required to maintain certain personal data, including situations such as the following: If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved; Where we are required to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or, Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.

Hyperlinks

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Changes

Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

Contact Us

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-866-708-4678 or via email at privacy@4GoodHosting.com. 4GoodHosting is the data controller for the purposes of the personal data processed under this Policy.