On the internet, email is the standard communication medium. It’s the go-to communication for brands. Email is the most direct channel, it boasts a higher ROI than any other channel and it helps build loyalty and relationships on a much deeper level than any other channel. Right now, more than half the world is connected to an email account. By the end of 2017, email addresses are expected to increase, to about 5 billion accounts worldwide. When sending emails to your small business customers, you need an effective strategy. 1. Welcome Email First impressions are everything. And a welcome email sets the tone for the relationship. So, roll out the red carpet for your customer. According to Experian, welcome emails generate 4x the open rates and 5x the click rates compared to other bulk promotions. Moreover, studies found that subscribers who receive a welcome email increase their long-term engagement with a brand by 33%. Therefore, greet your new customers. Let readers know more about your small business. And tell them what type of emails they will receive in the future. Write in a conversational tone. A welcome email is like a virtual handshake that accepts a new member to your group. It should be inviting and warm. Also, consider the timing of your welcome email. It shouldn’t be two weeks after the customer bought your product or signed up for your newsletter. 2. Adoption Email An adoption email is designed to keep your customers engaged with your products. Once they make a purchase, you want them to actually use it. Adoption emails can be distributed in a timed sequence or to correspond with specific behaviors or actions taken. Like a good concierge, adoption emails acknowledge where recipients are in a progression, offer suggested solutions, and reaffirm motivations for the original purchase decision. These type of email campaigns lead to faster adoption of the products or services being offered, greater incremental revenue, and increased customer loyalty. So, start sending emails with links to video tutorials and how-to guides. And urge customers to contact you if they have any questions or concerns. 3. Thank You Email Build rapport with your customers. Your...
