NETWORK AND SERVER INFORMATION:

Our core servers are located in Montreal Canada in a state-of-the-art facility. Our Servers are located in one of the world’s largest data centers in Montreal Canada with redundant UPS, generator backup and smoke detection/fire protection systems, all constantly monitored by trained technicians 24/7/365.

We regularly expand our server capacity as our service continues to grow. Our servers operate on the average at 20% capacity, and rarely above 40% of their maximum computing limits. Our web servers are Red Hat Enterprise Linux based systems using the latest in server and hosting configuration software. We have state-of-the art software and hardware firewalls which monitor and control our network and servers giving our clients a continous and safe web hosting environment.

Our current server hardware are based on cutting-edge quad icore i7 processors (28 CPUs per server), each loaded with 16 gigs of RAM. Every server is also configured utilizing a RAID 5 storage array, so your website data is always available. Additionally, each server fully backed-up weekly to a safe location in Vancouver, BC.

Availability of your website is 100% guaranteed. Our network is fully redundant with more than 15Gbps available capacity from multiple providers. With a multi-gigabit capacity, peering with Canada’s top carriers at the TorIX, consistent quality of service, a 24/7 Network Operation Center and a wide range of additional optional hosting services, our hosting network is built for serious Internet operations.

below chart: average global response times for our servers (milliseconds).

ADDITIONALLY:

We have latest billing systems which has automated invoicing system so that you can enjoy your services without any hindrances.  Every customer has his/her own billing login in which one can check billing history and payment options.

Our support system leaves nothing to be desired. We have a manned 24/7 support system (Full telephone support for escalated problems). When our customers open a ticket the response time from our end is 1 hour max. You can expect a very thorough professional response.

You can rest well knowing your website will always be functioning.