We’re Canadian-owned support — chat, ticket, and phone. Tickets keep a written trail when something needs the sysadmin team.
Open a ticket
- Log in to https://4goodhosting.com/billing2/clientarea.php.
- Open Support → Open Ticket (or Submit Ticket).
- Choose the department (Billing vs Technical) and the related service when asked.
- Write a clear subject (“WordPress white screen after plugin update on example.ca”).
Prefer a quick question while you’re in cPanel? Use Live chat from the site header.
Phone: 1-866-708-4678 (24/7).
What to include (saves hours)
- Domain name and whether the problem is site, email, DNS, or billing
- When it started and what changed (deploy, plugin, DNS edit)
- Exact error text or a screenshot
- Steps you already tried
- For email: sending and receiving addresses, approximate time (with timezone), and whether webmail works
- For downtime: does it fail for everyone or only on your network?
Please don’t
- Paste passwords in the ticket body if you can avoid it (we have tools to reset securely).
- Open duplicates for the same issue — reply on the same ticket instead.
Related
- Network status before deep DNS/mail digging: billing Network Status
- Unblock my IP
WGS AI Assistant