Portal Home  /  Knowledgebase  /  Security  /  How do I unblock my IP?

How do I unblock my IP?

Guide from Security — written for Canadian customers. Billing always in CAD.

2 Security
2

If you see a firewall or blocked IP message when opening cPanel, webmail, or FTP after failed logins:

  1. Note your public IP (search “what is my IP” on a working device).
  2. Open a ticket or use live chat from another network if needed, or use the unblock tool if linked from the block page.
  3. Wait a few minutes after a successful unblock, then try again with the correct password.

Prevent repeats: use 2FA, password managers, and avoid rapid failed logins.

Was this answer helpful?

🇨🇦 Canadian support that answers

Chat or ticket — Vancouver & Toronto team, same timezone as most of our customers. Billing always in CAD.

Open a support ticket

Live chat

Quick questions while you’re working through this guide.

Start chat

More in this category

Browse other guides in Security.

Security →