Sometimes, it might be useful to open up a Support Ticket as an admin to initiate communication with a client, instead of the inverse
1) Go to Support
2) Click Open New Ticket
3) Specify to whom this ticket should be sent and their e-mail address, or just select a client from the list
4) Choose a Department, type a Subject, then set the Priority
5) Now, type the body of the ticket
Scroll down
6) Click Open Ticket
The support ticket has been created! For more details on support tickets, watch the previous tutorial
This completes the demonstration. Now you know how to open a new support ticket as an administrator in WHMCS
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