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How to manage predefined replies in WHMCS

Guide from WHMCS 4 Management series — written for Canadian customers. Billing always in CAD.

WHMCS 4 Management series

This tutorial assumes you've already logged in to your WHMCS admin panel

Now let's learn how to manage predefined replies

1) Go to the Support menu


2) And click Predefined Replies

 

3) Click Add Category

 

4) Type a Category Name and click Add Category

 

5) Click the new category


6) Click Add Predefined Reply

 

7) Type an Article Name and click Add Article

 

8) Enter the reply


9) Click Save Changes

 

 

That's it! You now know how to manage predefined replies in WHMCS

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