Portal Home  /  Knowledgebase  /  Technical Support  /  Setting up Catch All Email

Setting up Catch All Email

Guide from Technical Support — written for Canadian customers. Billing always in CAD.

Technical Support

Your domain's Default Address (also called the "catch-all") decides what happens to email sent to any address at your domain that is not a real mailbox – for example a mistyped address like saels@yourdomain.com.

Recommended setting: Discard

For most people we recommend discarding unrouted mail. A catch-all that forwards everything to your inbox is a magnet for spam, because spammers send to random names at your domain. Discarding also prevents "backscatter" bounce messages.

  1. Log in to cPanel and open Email > Default Address.
  2. Select your domain.
  3. Choose Discard with error to sender, optionally enter a short failure message, and click Change.

If you prefer to catch everything

You can instead choose Forward to email address and enter a real mailbox to receive all otherwise-undeliverable mail. This is occasionally useful if customers often mistype your address, but expect a lot of spam. You can switch back to Discard at any time.

Better alternative: create real mailboxes (or aliases) for the addresses you actually use, and leave the default address set to Discard. You can check any mailbox through webmail at https://yourdomain.com/webmail.

Was this answer helpful?

🇨🇦 Canadian support that answers

Chat or ticket — Vancouver & Toronto team, same timezone as most of our customers. Billing always in CAD.

Open a support ticket

Live chat

Quick questions while you’re working through this guide.

Start chat

More in this category

Browse other guides in Technical Support .

Technical Support →