PHP Support Tickets

Customer Support Software

PHP Support Tickets (PHPST) - The powerful, all-in-one email helpdesk / ticketing software that is incredibly easy to use and a snap to install.

If you would like to see PHP Support Tickets in action you can view a demo install at PHP Support

• It's free with all business web hosting accounts as well get a free domain name.
• It runs on your own domain website that is hosted with us.
  
  

Other Features Include:

• Core Features
  • Easy web based install script.
  • 3 Levels of users: Admins, Moderators and Clients
  • Moderators can be assigned to a specific department (e.g. Sales)
  • All 3 types of users can post tickets to any department
  • Admin can post answers to any ticket.
  • Moderators can only see their tickets and tickets within their department.
  • Clients can post answers to their tickets only.
  • All tickets and answers can include 1 file attachment
  • Clients can self-register from the login screen (Optional)
  • Refresh button never creates duplicates of tickets or answers
  • Database abstraction layer used and included with the distribution
  • Pagination used on all pages.
• Email Features
  • Email notifications can be switched on and off by Admin users
  • Email notifications include: new tickets, answers, users and changes in ticket status
  • Email notifications of new answers include a thread of all previous answers
  • Emails are all plain text
  • SMTP, Sendmail and PHP’s Mail() functions are supported
• Admin Features
  • Admins can create new user accounts of all 3 types
  • Admins can create, edit and delete departments

Screen Shot